| SNMP Informant Knowledge-base |
Article: 2005-008
Updated: January 30, 2006
Product: SNMP Informant - WMI
versions
Subject: Troubleshooting SNMP Informant OS/Exchange Helper service
problems
Keywords: OS, WMI, Endpoint Mapper, Error = 800706d9, Error = 80070005, SNMP Informant OS Helper
This article point to a Microsoft Knowledge-base on troubleshooting RPC errors. The SNMP Informant WMI-OS, and WMI-Exchange agents install a separate SNMP Informant "helper" service to connect to the WMI subsystem using RPC/DCOM. Sometimes this connection cannot be completed, and the error log might get filled with messages like:
SNMP Informant
Operating System Helper Service
Error = 80070005
Error Message = Access is
denied
and this ...
SNMP Informant
Operating System
Error = 800706d9
Error Message = There are no more endpoints
available from the endpoint mapper.
If you are getting these error messages from SNMP Informant, check your event logs to see if you are getting 80070005 messages from other services as well, as DCOM security permissions affect more than just SNMP Informant (i.e. .Net runtime). Check MS KB 839880 at http://support.microsoft.com/kb/839880 for more information about troubleshooting RPC endpoint mapper problems.
To resolve this (for SNMP Informant at least), start the DCOM Configuration program (start/run/dcomcnfg), and add the SYSTEM account to the Default Access Permissions group.
You should also check the Default Launch Permissions group to ensure the SYSTEM account is also there.
More information about setting DCOM access permissions can be found here: